Terms Of Use - Storegrill UK

Terms of Use

Effective Date: 13th January, 2025.

Welcome to Storegrill UK! By using our platform, you agree to these Terms of Use, which outline the rules and guidelines for accessing and utilizing our website, services, and mobile applications. Please read these terms carefully before engaging with our platform. If you do not agree to these terms, do not use our services.

1. General Terms

1.1. These Terms of Use govern your access to and use of the Storegrill UK platform, including the website, mobile app, and related services.
1.2. By using Storegrill UK, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
1.3. Storegrill UK reserves the right to update, modify, or discontinue any part of our platform or services at any time without prior notice.

2. Use of the Platform

2.1. You agree to use the platform only for lawful purposes and in compliance with all applicable laws and regulations.
2.2. You are prohibited from:

• Engaging in unauthorized access, hacking, or tampering with the platform.
• Using the platform to upload harmful or malicious content.
• Copying or redistributing platform content without permission.
  2.3. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Services Provided

3.1. Product Purchases: Storegrill UK facilitates the purchase of goods and services from participating vendors, including shops, restaurants, and other providers.
3.2. Delivery Services: We partner with logistics providers to ensure timely delivery of your orders.
3.3. Food Orders: The platform enables you to place food orders tailored to your preferences and dietary requirements.

4. Payment and Billing

4.1. All payments must be made through the secure payment methods provided on the platform.
4.2. Prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
4.3. Storegrill UK is not liable for additional charges, such as customs duties or bank fees, associated with your transactions.

5. User Responsibilities

5.1. You agree to provide accurate and up-to-date information when creating an account, placing orders, or communicating with our team.
5.2. You are responsible for ensuring that the delivery address and contact details provided are correct.
5.3. Misuse of the platform, such as fraudulent transactions or abusive behavior, may result in account suspension or termination.

6. Refunds and Cancellations

6.1. Refunds are subject to our Refund Policy, which outlines the conditions under which refunds may be granted.
6.2. You may cancel your order within the time frame specified in our Cancellation Policy.

7. Intellectual Property

7.1. All content on the platform, including text, graphics, logos, and software, is the property of Storegrill UK or its licensors and is protected by intellectual property laws.
7.2. Unauthorized reproduction or use of platform content is strictly prohibited.

8. Limitation of Liability

8.1. Storegrill UK is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.
8.2. We are not responsible for delays, interruptions, or errors caused by third-party services, including payment providers or delivery partners.

9. Third-Party Links

9.1. The platform may contain links to third-party websites or services. Storegrill UK is not responsible for the content or practices of these external sites.
9.2. Accessing third-party links is at your own risk.

10. Termination

10.1. Storegrill UK reserves the right to terminate or suspend your account if you violate these terms or engage in prohibited activities.
10.2. You may terminate your account at any time by contacting customer support.

11. Governing Law

11.1. These Terms of Use are governed by the laws of the United Kingdom.
11.2. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms of Use, please contact us:

• Email: sales@storegrill.co.uk
• Phone: +44 20 3917 7441
• Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom