Terms & Conditions

These terms of use (the "Terms of Use") govern your use of our website https://www.storegrill.co.uk(the "Website") and our "Storegrill UK" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform." Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading, and/or merely using the Platform, you shall be contracting with Storegrill UK and you provide your acceptance to the Terms of Use and other Storegrill UK policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, etc.) as posted on the Platform from time to time, which takes effect on the date on which you download, install, or use the Services, and create a legally binding arrangement to abide by the same. The Platform will be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g., companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

USE OF PLATFORM AND SERVICES
All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include, without limitation, price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services related to products and services. Storegrill UK does not have any control, nor does it determine or advise or involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Storegrill UK may, however, offer support services to Merchants in respect to order fulfillment, payment collection, call center, and other services, pursuant to independent contracts executed by it with the Merchants. Storegrill UK is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants on the Platform. Storegrill UK cannot and does not guarantee that the concerned Buyers and/or Merchants shall perform any transaction concluded on the Platform. Storegrill UK is not responsible for unsatisfactory services or non-performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.

Storegrill UK operates an e-commerce platform and assumes and operates the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products or services offered by the Merchant. At no time shall Storegrill UK hold any right, title, or interest over the products nor shall Storegrill UK have any obligations or liabilities in respect of such contracts entered into between Buyer and Merchant. You agree and acknowledge that we shall not be responsible for:

• The goods provided by the shops or restaurants, including but not limited to serving food orders suiting your requirements and needs.
• The Merchant's goods not being up to your expectations or leading to any loss, harm, or damage to you.
• The availability or unavailability of certain items on the menu.
• The Merchant serving the incorrect orders.

The details of the menu and price list available on the Platform are based on the information provided by the Merchants, and we shall not be responsible for any change, cancellation, or unavailability. All Menu & Food Images used on our platforms are only representative and may not match the actual Menu/Food Ordered. Storegrill UK shall not be responsible or liable for any discrepancies or variations on this aspect.

CONTACT INFORMATION
Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
Email: sales@storegrill.co.uk 
Phone: +44 20 3917 7441