Refund Policy - Storegrill UK

Refund Policy

Effective Date: 14th January, 2025.

At Storegrill UK, we want to ensure that you are fully satisfied with your purchase. If for any reason you are not completely satisfied, we are happy to help you with our refund process. Below are the guidelines for requesting a refund and the specific terms for different modules on our platform.

1. General Refund Guidelines

We accept refunds on most purchases within 30 days of receiving your order. However, there are some conditions and exceptions based on the nature of the product or service.

To request a refund, please contact our customer support team at sales@storegrill.co.ukor call +44 20 3917 7441. You will need to provide your order number and the reason for the return.

2. Goods Provided by Shops or Restaurants

For products purchased from shops or restaurants via the Storegrill UK platform, we strive to meet your specific requirements and needs. This includes but is not limited to serving food orders suited to your preferences.

Refunds or replacements may be requested if:

• The food item is incorrect or missing from your order.
• The product is damaged or spoiled at the time of delivery.
• The item does not match the description or your specific customization request.

Please notify us within 24 hours of receiving the goods if you encounter any issues. We may ask for a photo or further details to process your claim.

3. Non-Refundable Items

Certain items and services may be non-refundable, including but not limited to:

• Perishable goods such as food or beverages that are consumed immediately upon receipt.
• Personalized or customized items that were specially made based on your preferences.
• Digital products (such as software, apps, or digital content) after they have been downloaded or accessed.

4. Refunds for Subscription Services

If you have subscribed to a service, such as our subscription plans for food delivery or other modules, you may request a refund if:

• You are unable to access the service due to a technical issue on our platform.
• The service does not meet the description provided on our website.

Refunds for subscription services will be processed based on the time elapsed from your most recent payment, and the amount refunded will be prorated accordingly.

5. Refund Process

Once we receive your refund request, we will review it and notify you of the approval or rejection within 7 business days. If approved, a refund will be processed to your original payment method. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

6. Delivery-Related Refunds

In case of delivery issues, such as delayed or missed deliveries, please refer to our Shipping Policy. We may offer a refund or credit in situations where the delivery was not fulfilled as per the agreed terms.

7. Contact Us

If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please contact us:

• Email: sales@storegrill.co.uk
• Phone: +44 20 3917 7441
• Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom

We are committed to ensuring your satisfaction and will work to resolve any issues you may have.